Contact Us

This page explains how to contact our support team and what to include so we can help you quickly. It also sets out how to raise a complaint with us.

Worth a spin

How to reach us

Support is available to every player with an account with us, in English, through two channels:

Live chat - open on the site 24/7 and the fastest way to speak to an agent.
E-mail - support@casinotemplenile.co.uk, answered in the order messages arrive.

We do not operate a telephone line. We will never ask you for your password, and we only discuss an account with the person registered to it.

What to have ready when you write

A few details let us settle most questions in a single reply. Where they apply, please include:

Your username, written exactly as it appears in your account.
The game, round or transaction concerned.
The date and time, including your time zone.
A short description of what happened and any message shown on screen.

Screenshots help

Attach a screenshot where you can. Please do not send card numbers or passwords by e-mail.

Questions we help with most

Account setup, access and the verification checks we carry out as a licensed operator.
Deposits, withdrawals and the limits shown in your account.
Bonuses, wagering and promotional terms.
Technical issues with games, the site or the cashier.
Safer gambling tools, including deposit limits, time-outs and self-exclusion.

Our games are for players aged 18 and over. Free, confidential help is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Complaints

If an answer has not resolved matters, write to support@casinotemplenile.co.uk with Complaint in the subject line and set out what happened.

We acknowledge every complaint, look into it, and reply once it has been checked. Please keep replies in the same e-mail thread so the full history stays in one place.