About Temple Nile Casino

Who we are

Temple Nile Casino is an online casino for players in the United Kingdom. We run one site, in English and in pounds sterling, for adults who want to play casino games on a computer or a phone.

The games are supplied by established studios rather than built by us, and the lobby is arranged so you can find what you came for:

• Slots: three-reel classics through to video slots with bonus features and free-spin rounds.
• Live tables: roulette, blackjack and baccarat dealt by a host and streamed to your screen.
• Jackpots: pooled prizes that grow as people play, with the current figures shown in the lobby.
• Table and card games: software versions of casino-floor games, played at your own pace.

Which titles appear can change as studios release and retire games, and we offer only the versions permitted for play here.

What we stand for

A handful of principles decide how we run the site.

• Fair play. Results come from the supplier's random number generator and are outside our control. Return-to-player figures sit in each game's information panel.
• Fast payouts. Once your account is verified, withdrawals are processed promptly, using the methods and timescales set out in the cashier.
• Plain terms. Wagering requirements, bonus conditions and payment limits are written out before you opt in, not after.
• Safer gambling, 18+ only. You must be 18 or over to hold an account, and the tools to cap your spending and your time are built into it.

We hold a gaming licence for the market we serve, and we verify the identity of everyone who holds an account.

How we look after players

Account verification

Before your first withdrawal, and sometimes sooner, we ask you to confirm your identity, your address and the payment method you use. Checks of this kind are a licence condition, and they keep your account out of anyone else's hands. Documents can be uploaded from the account area, and we will tell you if anything further is needed.

Secure payments

Deposits and withdrawals travel over encrypted connections, and card and wallet details are handled by our payment providers. Money normally returns to the method you deposited with. The options, minimums and processing times that apply to you are shown in the cashier.

Support around the clock

Support is staffed at every hour of the day. Start a live chat from any page of the site, or write to support@casinotemplenile.co.uk. If a payment or a game round has gone wrong, give us your account e-mail address along with the date and time, and we will look into it.

Staying in control

Gambling should stay affordable and something you enjoy. Your account carries tools you set yourself:

• Deposit limits, daily, weekly or monthly, with reductions applied straight away.
• Loss and session-time limits, with reminders while you play.
• Time-outs, a short break during which you cannot deposit or play.
• Self-exclusion for a longer fixed period.

Free and confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you block yourself from participating online gambling sites with a single request.