Privacy Policy

What personal information we collect

We collect the information we need to open and run your account, to confirm that you are old enough to play, to process your payments and to keep the site secure. Some of it you give us directly; some is created when you use our games.

Details you give us when you register

• Your name and date of birth.
• Your home address, e-mail address and mobile number.
• The username, password and security details you set.
• Your marketing preferences and the channels you agree to.
• Anything you tell us when you contact support by e-mail or live chat.

Documents we use to verify you

Before a withdrawal, and at other points where checks are required, we ask for documents that confirm who you are, where you live and where your funds come from. These are usually photographic identification, a recent bill or statement and evidence of the payment method you have used. We keep the outcome of each check with your account.

Payment and gameplay information

• Deposits, withdrawals, bonuses and the balance held in your account.
• The payment method you use, shown in the cashier in a masked form.
• Your gameplay history, including stakes, wins and the games you open.
• Any deposit limits, time-outs or self-exclusion you have set.

Device and usage information

When you visit the site we automatically collect technical information about your device and connection, including your IP address, browser, operating system, the pages you open and the time you spend on them. We use this to keep your account secure, to spot unusual activity and to improve how the site works.

Why we use your personal information

We use your personal information only for the purposes set out below.

• Running your account - registering you, keeping your balance accurate, handling deposits and withdrawals and giving you access to the games.
• Confirming age and identity - making sure everyone who plays with us is 18 or over and is who they say they are.
• Preventing fraud and money laundering - watching for patterns that suggest fraud, collusion, bonus abuse or laundering.
• Meeting our legal duties - keeping the records we must keep as the holder of a gaming licence and answering lawful requests.
• Safer gambling - looking at play patterns so that we can offer the tools in your account and step in where we see signs of harm.
• Support - answering your questions and keeping a record of what was agreed.
• Offers - sending promotions through the channels you have opted into, and nothing more.
• Improving the site - understanding which pages and games are used so that we can fix problems and plan changes.

The legal bases we rely on

Under UK GDPR we must have a legal basis for every use of your personal information. In plain words, these are the bases we rely on.

Where we rely on consent, you can withdraw it at any time in the settings shown in your account or by writing to us. Withdrawing consent does not affect anything done beforehand, and we will still send you service messages about your account, your transactions and changes to our terms.

Who we share your information with

We do not sell your personal information and we do not pass it to other companies for their own marketing. We share it only where a purpose above requires it, and only with organisations bound to keep it confidential.

• Payment providers and banks, so that deposits, withdrawals and refunds can be processed and traced.
• Identity-verification, age-verification and fraud-prevention partners, who check the details you give us against their own records.
• The providers that host our platform, supply our games and run the tools behind our e-mail and live chat support.
• Regulators, law enforcement and other public bodies, where the law requires disclosure or where it is needed to protect players.
• Professional advisers, such as auditors and lawyers, who are under their own duties of confidentiality.

Where information is handled outside the United Kingdom, we put in place the safeguards that data protection law requires, so that it keeps the same protection it would have here.

How long we keep your information

We keep your personal information for as long as your account is open, and afterwards for the period that the law and our regulatory duties require. We do not keep it indefinitely and we do not keep more than we need.

• Account, verification and transaction records are kept for the retention period set by anti-money-laundering and gambling legislation once your account closes.
• Records of self-exclusion are kept for the full period that applies to it, so that your decision is honoured.
• Support messages are kept for a shorter period, unless they relate to a complaint or an investigation.
• Marketing preferences are kept until you change them, with a record of the change.

When a retention period ends, we delete the information or make it anonymous so that it can no longer be linked to you.

Your rights, cookies and how to reach us

The rights you have

• Access - ask for a copy of the personal information we hold about you.
• Correction - ask us to put right anything that is wrong or incomplete.
• Erasure - ask us to delete information we are not required to keep.
• Restriction - ask us to pause our use of your information while a query is settled.
• Objection - object to uses that rely on our legitimate interests, and to marketing at any time.
• Portability - ask for the information you gave us in a portable electronic format.

How to use them

Write to us at support@casinotemplenile.co.uk, or start a live chat on the site. We may ask you to confirm your identity first, so that nobody else can obtain your information. We answer within the period set by data protection law and make no charge unless a request is clearly excessive.

If you are not satisfied

Tell us first and we will look into it. If you remain unhappy, you can complain to the Information Commissioner's Office, the UK authority for data protection. Complaining to them does not affect any other right you have.

Cookies

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and show offers where you have agreed to them. You can set your choices when you first visit and change them at any time afterwards; our Cookie Policy explains each category in detail.